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Customer Service

Accepted Payments
For your Convenience we accept the following:
  • Visa
  • Mastercard
  • Discover
  • American Express
  • Paypal
If there are any problems processing your order please contact us at Customer Service.
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**All Flat Fee Shipping rates to Alaska and Canada may have extra charges which will be approved by the customer prior to shipping.

US Shipping
In most cases your order will be shipped out within the next 2 - 5 business days. We do have several custom made orders which do take longer and have unique shipping costs which will be clearly stated in their product descriptions. Some products do not fit into the flat rate shipping levels and may require more money to ship due to size and/or weight of the product. In these cases, a representative will be in touch with the customer to ensure the extra charges are paid prior to shipping.



Returns
While we are confident you will be pleased with your purchase we do offer a 30 day money back guarantee minus any shipping costs. All Returns must be prior authorized by contacting Customer Service
  • All Items must be returned in their original packaging
  • The original invoice must be included
  • Credit will be deducted for any missing or damaged products
  • Return shipping will be the responsibility of the customer
  • Custom made products are non refundable


Additional Information
Monster Outdoors does it's very best to give accurate and detailed descriptions but mistakes will happen. If you notice an error please let us know by contacting Customer Service and we will make the corrections at once. We can't guarantee that all information on our site is without errors and therefore we do have the right to refuse an order that has errors. In this case a full refund will be made to the customer.

To obtain the status of an order, enter the confirmation number and click Go!.
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Note: The E-mail address you enter must match the E-mail address you provided when the order was created.


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