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Customer Service
Accepted Payments
For your Convenience we accept the following:
- Visa
- Mastercard
- Discover
- American Express
- Paypal
If there are any problems processing your order please contact us at Customer Service or call us at 763-350-9700.
**All Flat Fee Shipping rates to Alaska and Canada may have extra charges which will be approved by the customer prior to shipping.
US Shipping (Alaska Shipping see below)
In most cases your order will be shipped out within the next 2 - 5 business days. We do have several custom made orders which
do take longer and have unique shipping costs which will be clearly stated in their product descriptions.
| Amount | Standard | Priority |
|---|
| 0-$5 | 2.45 | 12.45 |
| $5-$25 | 6.95 | 18.95 |
| $25-$50 | 7.95 | 19.95 |
| $50-$100 | 8.95 | 25.95 |
| $100-$500 | 11.95 | 31.95 |
 Canadian and Alaska Customers
Shipping prices may vary and we will inform you if your shipping cost will need to be adjusted and will wait your approval prior to completing your order. Canadian customers are responsible for all duties and taxes.
Canada and Alaska Shipping
| Amount | Standard | Priority |
|---|
| 0-$5 | 5.95 | 15.95 |
| $5-$25 | 9.95 | 17.95 |
| $25-$50 | 11.95 | 20.95 |
| $50-$100 | 13.95 | 22.95 |
| $100-$500 | 15.95 | 25.95 |
Returns
While we are confident you will be pleased with your purchase we do offer a 30 day money back guarantee minus any shipping costs.
All Returns must be prior authorized by contacting Customer Service
- All Items must be returned in their original packaging
- The original invoice must be included
- Credit will be deducted for any missing or damaged products
- Return shipping will be the responsibility of the customer
- Custom made products are non refundable
Additional Information
Monster Outdoors does it's very best to give accurate and detailed descriptions but
mistakes will happen. If you notice an error please let us know by contacting
Customer Service and we will make
the corrections at once. We can't guarantee that all information on our site is without errors and therefore we do have the right to refuse an order that has errors. In this
case a full refund will be made to the customer.
To obtain the status of an order, enter the confirmation number and click Go!.
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